Interior Home Designers, Our Terms & Conditions

Thank you for visiting our website, By continuing to browse and use our website, you agree to comply with and to be bound by the following Terms and Conditions of use, which govern Jacqueline Interiors Ltd's relationship with you in relation to this website. If you disagree with any of the listed Terms & Conditions, please refrain from using our website.

 

The term "Jacqueline Interiors Ltd" or "we" or "us" refers to the owner of the website, whose registered office is located at 4 Brakes Rise, College Town, Berkshire, GU47 0PB. The term "you" refers to the person viewing or using our website.

 

**Terms & Conditions of Sale**

 

*Payment Terms*

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- All projects require a 50% non-refundable acceptance deposit upon order placement. The remaining balance is due upon completion.

 

- For extensive projects involving multiple rooms, the same 50% non-refundable acceptance deposit applies. The balance will be settled for each completed room, as they are finished.

 

- For supply only orders, full payment is required at the point of order, and is non-refundable once the order has been placed with the suppliers.

 

- All made to measure or bespoke items cannot be cancelled or changed once the fabric has been ordered.

 

- No goods will be ordered until the required deposit has been received.

 

Please note Jacqueline Interiors Ltd reserves the right to withdraw any estimate without prior notice.

 

Completion/Delivery

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Soft Furnishing projects typically require two and six weeks to complete, commencing from the date our artisans receive the chosen fabrics. The specific lead times may vary based on the nature and quantity of items ordered. We will engage in detailed discussions and make necessary arrangements regarding completion and fitting dates as we approach the final stages of production. Our standard fitting and installation day is Tuesday of each week.

If Tuesdays are not convenient, alternative installation/Fitting days can be arranged, but need to be discussed in advance.

 

[Delivery]

For supply-only orders, delivery dates will be mutually agreed upon at the time of order placement.

 

[Ownership]

All goods purchased from Jacqueline Interiors Ltd remain the property of the Company until full payment has been received.

 

[Warranty] 

Curtain Poles/Tracks and Roman Blind headrails come with a two-year warranty, provided that the items have been used for their intended purpose and operated correctly. Any maintenance required due to the misuse will incur a call-out and repair fee.

 

Our company offers an 18-month labour guarantee for items that have been operated correctly and used for there intended purpose. However, any maintenance required due to the misuse will incur a call-out and repair charge.

 

Additionally, please note that any photos or videos taken during or before the installation of an order may be used for marketing and publicity purposes, unless you explicitly inform us in writing that you prefer otherwise.

 

Any packaging supplied with items or orders is the client's responsibility to dispose of. If you require us to remove or dispose of this packaging, a small charge will apply based on the volume. This must be discussed and agreed in advance of the installation date.

 

Installation/Fitting:

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Please be informed that If you choose to utilize our Installation/Fitting service, the following information must be acknowledged.

 

• 1 Upon completion of your order, our team will reach out to schedule a convenient installation date, typically on Tuesday mornings or afternoons. Alternative installation/fitting days may be arranged, but advance notice is required for such requests.

 

• 2 Kindly note that once your goods are ready, there will be a lead time of approximately one to three weeks for installation/fitting, depending on the volume of orders.

 

• 3 Once the installation/fitting date is confirmed and booked, we kindly request a minimum of 72 hours' notice for any changes or cancellations. Failure to provide this notice or in the event that we are unable to commence or complete the installation, due to circumstances beyond our control, a second fitting charge may be applicable.

 

• 4 A person from the project address with Authority needs to be present on and during the install, we cannot be responsible for fitting preference changes after the installation. Once completed any preference changes may be chargeable. Once the installation is completed the designated site contact will be required to sign off the fitting and installation, by signing an acceptance/completion form that the fitter will provide, signifying their approval of the fitting and installation. 

 

• 5 Prior to the scheduled visit, it is the customer's responsibility to ensure unobstructed access to the designated areas. All furniture, decorative items, and electrical appliances must be cleared, and any existing window treatments and accessories should be removed. Failure to comply may incur additional charges. If assistance is required in clearing or removing any items, please discuss this during the installation appointment scheduling to determine any associated fees for such services or time.

 

• 6 Should the installation be unable to be completed due to insufficient or incorrect information provided, or if the designated room for the goods is not prepared during the initial scheduled visit, a subsequent installation visit will incur an additional charge.

 

Terms & Conditions of Website

 

The use of this website is subject to the following terms and conditions:

 

• 1. **General Information:** The content provided on this website is for general information purposes only and is subject to change without prior notice.

 

• 2. **Accuracy and Reliability:** Neither we nor any third parties offer any warranties or guarantees regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website for any specific purpose. Please be aware that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

• 3. **Risk and Liability:** Your use of any information or materials on this website is entirely at your own risk, and we shall not be held liable for any loss or damage, including, but not limited to, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits resulting from or in connection with the use of this website. It is your responsibility to ensure that any products, services, or information obtained through this website meet your specific requirements.